FAQs

1. How can I contact you?

You can contact us by sending an email to assistance.mykitchen@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of high-quality kitchen gadgets at affordable prices.

3. Can I get a refund on my product?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. Can I exchange an item?

Unfortunately, we are currently unable to process exchanges due to safety and health violations. However, you can return the item for a refund and make a separate purchase for the desired item.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

6. What if more than 15 business days have passed and I haven't received my refund?

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at assistance.mykitchen@gmail.com. We will investigate the issue and ensure that your refund is processed as soon as possible.

7. How do I initiate a return?

To initiate a return, please contact our customer support team at assistance.mykitchen@gmail.com. They will guide you through the return process and provide you with the necessary instructions.

8. What should I do if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

9. How long do I have to request a return?

You have 30 days from the date of receiving your item to request a return. Please make sure to initiate the return process within this timeframe to be eligible for a refund.

10. Can I return an item if it is opened or used?

In order to be eligible for a refund, the item must be in its original condition and packaging. If the item has been opened or used, it may not be eligible for return. Please contact us for further assistance regarding your specific situation.